Experienced Retail Customer Service Associate – Print, Signs & Graphics, and Shipping Expert

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As a Retail Customer Service Associate, you'll play a vital role in providing top-notch service to our customers, utilizing your consultative skills to anticipate their needs, suggest alternatives, and find solutions to meet their needs. If you're passionate about delivering outstanding customer service, have a keen eye for detail, and are eager to learn and grow with our team, we want to hear from you!

About arenaflex

arenaflex is a leading provider of business services, including print, signs & graphics, and shipping solutions. We're dedicated to helping our customers succeed by providing them with the tools and expertise they need to achieve their goals. Our team is passionate about delivering exceptional customer experiences, and we're committed to creating a workplace culture that values innovation, collaboration, and continuous learning.

Job Summary

As a Retail Customer Service Associate, you'll be responsible for delivering a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives, and provide solutions. You'll be knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping. You'll take orders, coordinate activities in the Store, provide pricing and product information, and recommend appropriate arenaflex products and services.

Key Responsibilities

* Deliver exceptional customer service by utilizing consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs

• Provide customer expertise in printing, signs & graphics, and shipping product lines and recommend appropriate arenaflex products and services
• Take complex customer orders using order systems and provide accurate pricing information
• Assemble parcels and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
• Set up and operate printing, binding, and other related equipment using customer-supplied original media and documents
• Maintain a safe, clean, and orderly retail Store
• Process financial transactions using a Point of Sale terminal (POS), including handling cash and making change
• Clean, repair, and stock all retail store printing and shipping equipment and supplies to provide optimal performance and availability
• Stay current on retail Store merchandising materials and ensure proper display of all retail area product and signage
• Take preemptive action to prevent errors and waste
• Complete required financial paperwork and may assist with financial reporting, including daily sales, close-outs, and bank deposits
• Follow arenaflex standard operating procedures as well as adhere to legal, HR, safety, customer service, and security policies and procedures

Essential Functions

* Ability to stand during entire shift, excluding meal and rest periods

• Ability to move and lift 55 pounds
• Ability, on a consistent basis, to bend/twist at the waist and knees
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to work with minimal supervision
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the arenaflex business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Minimum Qualifications and Requirements

* High school diploma or equivalent education

• 6+ months of specialized experience
• Excellent verbal and written communication skills

Preferred Qualifications

* Previous experience in a retail or customer service environment

• Knowledge of printing, signs & graphics, and shipping product lines
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team

Compensation and Benefits

* Competitive hourly rate: $18.55 - $21.81/hour

• Opportunities for career growth and advancement
• Comprehensive benefits package, including health, vision, and dental insurance, retirement, and tuition reimbursement
• Paid time off and holidays
• Recognition and rewards for outstanding performance

Work Environment and Culture

* arenaflex is an equal opportunity employer and welcomes diversity in the workplace

• We're committed to creating a workplace culture that values innovation, collaboration, and continuous learning
• Our team is passionate about delivering exceptional customer experiences and is dedicated to helping our customers succeed
• We're committed to providing a safe and healthy work environment for all employees

How to Apply

If you're passionate about delivering exceptional customer service and are eager to learn and grow with our team, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes diversity in the workplace. We're committed to creating a workplace culture that values innovation, collaboration, and continuous learning. We're an equal opportunity employer and welcome applications from all qualified candidates, including those with disabilities, veterans, and individuals from diverse backgrounds.

Accommodations

arenaflex will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email [insert contact information].

Pay Transparency

This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the salary information represents the job level minimum and the job level maximum. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job, and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. Apply for this job