Setup and Launch Support Specialist - External Fulfillment

Unlock Your Potential with a Rewarding Career Opportunity at Amazon! We are seeking a highly skilled and motivated Setup and Launch Support Specialist to join our External Fulfillment team, working remotely with frequent travel to vendors' warehouses in Mexico City and surrounding areas. As a key member of our team, you will play a vital role in driving success and growth, with a competitive salary and opportunities for professional development.

As a Setup and Launch Support Specialist, you will be responsible for overseeing the daily operations of training and setup of seller/vendor nodes, including AMZL integration, SSP adoption, and node status updates. You will guide sellers through Amazon's systems, leading them to success while doing business with our company. Your exceptional communication and analytical skills will enable you to identify root causes of operational issues, propose solutions, and streamline onboarding processes.

Key Responsibilities:

• Train Sellers on operational processes within External Fulfillment programs, ensuring a correct handover of information throughout the learning curve
• Monitor launch efficiency and provide prompt updates on any given situation
• Serve as the primary point of contact between internal and external stakeholders, including vendors and sellers
• Train and direct sellers' associates on action and conformance to norms and practices at sellers' facilities
• Create and track onboarding metrics to drive continuous improvement
• Provide outstanding communication, organizational, and follow-up skills to stakeholders and customers

Basic Qualifications:

• Bachelor's degree
• 1+ year of experience working with Excel
• Experience in mapping processes, problem resolution, metrics tracking, defining priorities, and dealing with ambiguity

Preferred Qualifications:

• Basic English skills, written and oral
• Experience in MS Access and SQL
• Experience in requirement gathering and ability to write clear and detailed requirement documents

At Amazon, we are committed to a diverse and inclusive workplace, and we welcome applications from qualified candidates of all backgrounds. If you are a motivated and talented professional looking to make a significant impact, apply now and take the first step towards a rewarding new role.