Experienced Customer Success Associate – Remote, Full-Time Contractor (Up to 5 Months) with Potential for Extension or Permanent Hiring in NYC
About blithequark
blithequark is a mission-driven organization dedicated to helping the 45 million Americans burdened by student debt save money through smart, algorithm-based recommendations. Our team combines policy expertise and innovative technology to serve student loan borrowers across the country. As a Certified B Corporation, we are committed to helping all borrowers improve their financial health through better repayment strategies. With the support of world-class investors, including General Catalyst, NextView, Greycroft, Foundation Capital, Story Ventures, QED Investors, and Flourish Ventures, we are tackling one of the greatest challenges of our generation.
Our Story
At blithequark, we believe that everyone deserves access to affordable education and financial stability. Our product is designed to empower student loan borrowers with the tools and knowledge they need to make informed decisions about their debt. We are passionate about creating a more equitable financial system and are committed to working with borrowers, policymakers, and industry leaders to achieve this goal.
Your Role
As a Customer Success Associate on our Borrower Success Team, you will play a critical role in helping student loan borrowers navigate our tools and enroll in federal forgiveness and repayment programs. With training and hands-on experience, you will quickly become an expert in the student loan landscape and serve as the first point of contact for our users. This is a remote, full-time, contractor role for up to 5 months, with the possibility of extension or permanent hiring in NYC based on performance and company needs.
Key Responsibilities
* Understand blithequark's product offerings and how they address borrowers' needs
- Engage with borrowers via email and live chat, providing empathetic and clear communication
- Review and submit applications for federal loan programs, ensuring accuracy and efficiency
- Proactively suggest and implement ideas and automations that can help scale the team and improve borrower outcomes
- Bring user feedback to life with the product, design, and engineering teams to create new features and offerings
- Collaborate with the Borrower Success Team to achieve team and company growth goals in line with our social mission
Recommended Experience
We are seeking teammates with at least one year of relevant work experience. Experience with start-ups, finance (including financial aid or fintech), government programs, or customer support is a plus. We are excited to work with teammates who are passionate about applying their talents in a fast-paced startup environment to tackle a major social issue of our time.
Essential Qualities
During the interview process, we will be evaluating the following key qualities in your experience and potential:
- Detail Oriented: You can understand and communicate complex program requirements; you can capably manage internal systems and processes
- Fast Learner: You have demonstrated experience in quickly mastering new skills and knowledge areas
- Clear Communicator: You can field questions from borrowers with empathy, tact, and clarity
- Excellent Teammate: You collaborate with and support your teammates; you clearly communicate capacity and expectations
Our Values
We are proud to be a mission-driven company with an inclusive culture. Our greatest asset is the set of values our team strives to embody every day: empathy, diversity, growth, determination, humility, and fun. We believe that these values are essential to creating a positive and productive work environment, and we are committed to living them out in everything we do.
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to helping our teammates grow and develop their skills and knowledge. As a Customer Success Associate, you will have access to:
- Ongoing training and development opportunities to help you master the student loan landscape and our product offerings
- Regular feedback and coaching from your supervisor and peers to help you improve your skills and performance
- Opportunities to take on new challenges and responsibilities as you grow and develop in your role
- A dynamic and supportive work environment that encourages collaboration, creativity, and innovation
Work Environment and Company Culture
We are a remote-friendly company, and we believe that our teammates should have the flexibility to work from anywhere. However, we also believe that regular in-person interactions are essential to building strong relationships and a sense of community. As a result, we will be hosting regular virtual and in-person team meetings and events to help our teammates connect and collaborate.
Compensation, Perks, and Benefits
As a contractor, you will be eligible for a competitive hourly rate and benefits package, including:
- A comprehensive benefits package, including health, dental, and vision insurance
- A 401(k) or other retirement savings plan
- Paid time off and holidays
- Access to a flexible and remote work environment
- Opportunities for professional development and growth
How to Apply
If you are passionate about helping student loan borrowers and are looking for a challenging and rewarding role, we encourage you to apply. Please submit your resume and a cover letter explaining why you are a good fit for this role and our company. We look forward to hearing from you! Apply Now! Apply for this job