Medical Customer Service Representative – Remote Opportunity at blithequark
Are you a goal-driven, hard-working individual with excellent communication and customer service skills? Do you have a passion for helping others and a desire to learn about the medical billing and claims investigation process? If so, we invite you to join blithequark as a Medical Customer Service Representative in a remote work environment. This exciting opportunity offers a chance to gain experience in a fast-paced call center setting, working with patients to resolve their Self-Pay balances and provide exceptional customer support.
About blithequark
blithequark is a leading provider of innovative solutions in the medical billing and claims investigation industry. Our team is dedicated to delivering exceptional customer service and support to our clients and patients. We are committed to creating a positive and supportive work atmosphere, where our employees can thrive and grow in their careers. With a comprehensive training program and a focus on employee development, we offer a unique opportunity for individuals to learn and grow with our organization.
Job Summary
As a Medical Customer Service Representative at blithequark, you will be responsible for assisting patients on the phone, helping them to resolve their Self-Pay balances by establishing payment plans, updating insurance coverage, and providing customer support. You will work in a fast-paced call center environment, adhering to standardized productivity goals and following established procedures to resolve patient account balances. This is an excellent opportunity for individuals seeking experience in medical billing and claims investigation, with a competitive desire to maximize returns.
Key Responsibilities
* Help patients understand financial responsibility in a helpful and non-threatening manner
* Take inbound and make outbound calls to patients regarding outstanding balances
* Meet or exceed established metric goals
* Follow established procedures to resolve patient account balances:
+ Identifying consumer payment plans
+ Utilizing call scripts provided
+ Setting up consumer payments over the phone
+ Documenting all conversations electronically on company and/or client systems
* Assist patients in determining eligibility for financial assistance programs and/or bank loans when applicable
* Provide information to Client Services as needed
* Understand and fully comply with all federal and state laws and regulations (HIPAA, Medicare Fraud, Waste and Abuse, etc.) regarding collections policies and procedures
Minimum Requirements
* High School Diploma or equivalent
* Must be willing to submit for a background check
* Characterize high integrity
* Excellent interpersonal, verbal, and written communication skills
Preferred Qualifications
* Able to work successfully in a fast-paced environment
* Knowledge of medical terminology, HIPAA, Medicaid, Medicare, Insurance, and FDCPA
* Experience with medical billing/claims processing
* Proficient in PC-based applications (Microsoft Outlook, Word, and Excel)
* Time management and sound decision-making skills
* Have a positive attitude and demonstrate teamwork
* Strong organizational and problem-solving skills
* Provide excellent customer service in a variety of situations, including those that escalate
* Able to use strong attention to detail and data management skills
Work Environment and Schedule
* Remote work environment
* Full-time (8-hour shift)
* Monday – Friday
* Must be available between 7:00-5:00 CST
Compensation and Benefits
* $15-$17 per hour based on experience
* Full comprehensive Paid Training Program (3+ weeks)
* Medical, Dental, and Vision insurance
* HSA and FSA available
* 401(K) plans with company match
* PTO and Paid holidays
* Employer-paid life insurance and long-term disability
* Internal company growth
* Steady work schedule
Why Join blithequark?
* We offer a positive and supportive work atmosphere
* Comprehensive training program to ensure your success
* Opportunities for career growth and development
* Competitive compensation and benefits package
* Steady work schedule and internal company growth
How to Apply
If you are a motivated and customer-focused individual with a passion for helping others, we encourage you to apply for this exciting opportunity at blithequark. Please submit your application through our website, and we will review your qualifications and experience. We look forward to hearing from you!