Experienced Licensed Customer Service Agent – Property & Casualty Insurance

Are you a customer service enthusiast with a passion for insurance and a knack for building strong relationships? Do you thrive in fast-paced environments and enjoy helping others? If so, we may have the perfect opportunity for you! At arenaflex, we're revolutionizing the insurance industry by putting customers at the forefront of everything we do. Our innovative approach has earned us recognition as one of the fastest-growing private companies in the country, and we're looking for talented individuals like you to join our team.

About arenaflex

arenaflex is a cutting-edge digital insurer that's changing the way people think about insurance. We're a fully licensed carrier that offers coverage through our reciprocal exchanges, which are owned by our policyholders. Our technology platform delivers a seamless user experience, customized options for coverage, and fast, high-quality claims service.

Our Mission

Our mission is to empower people to protect what matters most, starting with their homes and expanding to all they value. We believe that insurance should be smarter, faster, and centered on the customer, and we're committed to making that a reality.

The Role

As a Licensed Customer Service Agent at arenaflex, you'll be the first line of assistance for our customers. You'll handle questions regarding policies, payments, cancellations, and other topics, as needed. You'll interact with customers mainly over the phone but via chat and email too. It's essential that you're knowledgeable in the property insurance space, and at this time, we're seeking applicants who currently hold an active Property & Casualty or Personal Lines insurance License.

A Day in the Life

A typical day in this role could include:

• Interacting with current policyholders via phone, email, and chat
• Contacting customers' banks/mortgage to obtain additional details
• Creating/updating policies for customers to review
• Submitting payments/issuing refunds
• Educating customers on policies and coverages

Requirements

To be successful in this role, you'll need:

• An active Property & Casualty (P&C) or Personal Lines insurance license
• Experience in a call center/high incoming call volume environment
• Bilingual (Spanish speaking) preferred
• Home insurance experience highly preferred
• Superior customer service skills
• Empathy towards others
• Ability to work in a fast-paced environment with limited structure
• Proficient in Google suite or similar tools and ideally comfortable navigating multiple tools and windows at the same time
• A need for efficiency, always looking for ways to make processes better

Availability

We're looking for candidates who can work our following shifts (will be placed based upon need):

• 9:00 AM-6:00 PM CST
• 10:00 AM - 7:00 PM CST

Training and Development

We offer a comprehensive training program that will equip you with the skills and knowledge you need to succeed in this role. Our training program includes:

• A 10-week paid training period
• Ongoing training and development opportunities
• Continuing education and professional development opportunities

Benefits

We offer a comprehensive benefits program that includes:

• Medical, Dental, Vision, Life Insurance, Short and Long Term Disability Insurance options
• Employee Assistance Program
• Elective voluntary benefits such as accident insurance, hospital indemnity, critical illness, legal assistance, and pet insurance
• Competitive salary and company equity through Restricted Stock Units (RSUs)
• 401K with company match of up to 4% of eligible earnings
• 16 days of accrued PTO per year plus 10 paid holidays (8 company holidays plus 2 floating)
• A paid parental leave program that provides 100% salary continuation of up to 14 weeks for birthing parents and 8 weeks for non-birthing parents

Why Join arenaflex?

At arenaflex, we're passionate about creating a workplace that's inclusive, diverse, and supportive. We believe that our people are what make us great, and we're committed to providing opportunities for growth and development. We're proud to be an Equal Employment Opportunity and Affirmative Action Employer, and we're committed to creating a workplace that's free from discrimination and harassment.

How to Apply

If you're a motivated and customer-focused individual who is passionate about insurance, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online portal.

Equal Employment Opportunity Statement

arenaflex is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We don't just accept difference – we honor it, nurture it, and celebrate it. We don't discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Apply for this job