Experienced Strategic Customer Support Specialist – Amazon Store ID-1815

Join arenaflex, a leading global logistics company, as a Strategic Customer Support Specialist and be part of a dynamic team that delivers exceptional customer experiences. As a key member of our European Ship-To-Collect Business Partner Team, you will play a crucial role in advising and supporting our largest customers in all matters involving invoicing, cash application, invoice disputes, and collections.

About arenaflex

arenaflex is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone's day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experiences to our customers. With 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.

What You Will Be Doing

As a Strategic Customer Support Specialist, you will be responsible for:

• Advising and supporting European organization and largest customers in all matters involving invoicing, cash application, invoice disputes, and collections
• Project managing customer-specific invoicing solutions, managing bad debt risk, and growing revenue
• Supporting stakeholders and customers in regards to complex setups and requirements
• Collaborating with cross-functional teams to achieve business targets
• Leading key initiatives across Europe to optimize Customer Experience and Bad Debt
• Participating in European-wide customer visits and in-house meetings

What Do You Bring With You

To succeed in this role, you will bring:

• Analytical skills to understand complex financial and customer data
• Numerical skills to manage and analyze financial data
• Presentation skills to effectively communicate with customers and stakeholders
• Interpersonal skills to build strong relationships with customers and team members
• Judgement and decision-making skills to make informed decisions
• Ability to work independently and manage workload remotely
• Ability to travel and participate in European-wide customer visits and in-house meetings
• Fluency in English, with additional languages such as German, French, Italian, or Spanish a plus

What Do We Offer

As a Strategic Customer Support Specialist at arenaflex, you will enjoy:

• Attractive compensation package
• Training to get you started and on-the-job learning opportunities
• Extensive learning resources to further develop your skills and knowledge
• Tuition Assistance Program (applicable for arenaflex positions with a permanent contract)
• Employee Assistance Program for you and your family in difficult life situations
• Employee reduced-rate shipping
• Great career opportunities
• arenaflex is one of the world's most admired companies and trusted brands year after year

Why Join arenaflex?

* Bring your ideas, individuality, and dreams to our global community

• Feel good about where you work
• Choose your career path - we're ready to invest in your development
• Join a company that values diversity, equity, and inclusion
• Be part of a team that makes a difference in people's lives

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Click the link below to register your interest and take the first step towards joining our dynamic team. Apply to this job Apply for this job